Privacy Policy

Privacy notice

This Privacy Notice for Deeply Development Ltd. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

Summary of key points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? Only if you sign in with Google or Apple, in which case we receive your name and email address from that provider. Learn more about how we handle your social logins.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We share personal information with the service providers that run Platewell for us: our payment processors (Stripe and RevenueCat). Learn more about when and with whom we share your personal information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? You can contact us by email at support@deeplydevelopment.com.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

Table of contents

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. Do we use cookies and other tracking technologies?
5. How do we handle your social logins?
6. Is your information transferred internationally?
7. How long do we keep your information?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Do we make updates to this notice?
11. How can you contact us about this notice?
12. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services.

3. When and with whom do we share your personal information?

In Short: We only share your personal information with the service providers that run Platewell for us, and in the event of a business transfer.

We share your personal information only in the following situations:

• Payment Processors. If you subscribe, we share the information needed to process your payment and manage your subscription with Stripe, for subscriptions purchased on our website, and RevenueCat, for subscriptions purchased in the App. Purchases made in the App are paid through the Apple App Store or Google Play, which handle your payment details under their own privacy policies.
• AI Processing. When you import a recipe, we send what you import (a web page, photo, or file) to OpenAI so it can read the recipe out of it. OpenAI processes this content on our behalf and does not use it to train its models.
• Email Delivery. We send account and household emails, such as password resets and invitations, through Resend, which receives your email address and the content of those emails.
• Error Monitoring. When the App or website runs into an error, we send diagnostic information to Sentry so we can find and fix it. This includes details of the error, your device type, operating system and app version, your Platewell user ID, and a short recording of the screen around the error in which all text and images are hidden. If you use “Report a problem”, Sentry also receives what you write.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information or share it with advertisers.

4. Do we use cookies and other tracking technologies?

In Short: We use cookies to keep you signed in and to make our Services work. We do not use advertising cookies.

We use cookies and similar technologies when you interact with our Services. They keep you signed in, help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We do not show advertisements in our Services, and we do not permit third parties to use tracking technologies on our Services for advertising.

5. How do we handle your social logins?

In Short: If you choose to register or log in to our Services using Google or Apple, we receive your name and email address from that provider.

Our Services offer you the ability to register and log in using your Google or Apple account. Where you choose to do this, we will receive certain profile information about you from that provider, such as your name, email address, and profile picture.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Google or Apple. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. Is your information transferred internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see "When and with whom do we share your personal information?" above), including facilities in other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take reasonable measures to protect your personal information in accordance with this Privacy Notice and applicable law.

7. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Do we collect information from minors?

In Short: Children under 18 years of age may use our Services only with the consent of a parent or guardian.

We do not knowingly collect data from children under 18 years of age without the consent of a parent or guardian, and we do not market to children or sell their personal information. By using the Services, you represent that you are at least 18, that you are under 18 and have your parent or guardian's consent to use the Services, or that you are the parent or guardian of a minor and consent to that minor's use of the Services. If we learn that personal information has been collected from a user under 18 without a parent or guardian's consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any such data, please contact us at support@deeplydevelopment.com.

9. What are your privacy rights?

In Short: You may review, change, or delete your account and information at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How can you contact us about this notice?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or delete your account, you can:

• Update your information or delete your account from your profile page.
• Contact us using the contact information provided.

When you delete your account, we immediately remove your personal information from your account and sign you out on every device. Recipes and other content in a household that only you belong to are deleted shortly after. Content in a household you share with other members stays with that household for its remaining members. We may keep limited records where the law requires it, such as billing records for tax purposes.

10. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

11. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us at:

12. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

You can update your information or delete your account at any time from your profile page. To make any other request, email us at support@deeplydevelopment.com.